The short version
TradeLinkers is field-service software for UK tradespeople. You can use the core app free of charge, and upgrade to Pro by subscription if you want more. Your business data belongs to you, not us. Use the service lawfully, pay for what you subscribe to, and we will look after the rest. If you ever want out, you can export your data and delete your account from inside the app.
1. Who we are and what these terms cover
These terms are a contract between you and TradeLinkers Ltd ("we", "us", "our"), a company registered in England & Wales. They cover the TradeLinkers Android app, the web portal at tradelinkers.co.uk/tradesperson, the customer portal, the public enquiry forms, and any related services (together, the "Service"). By creating an account or using the Service you agree to these terms. If you are using the Service on behalf of a business, you confirm you have the authority to bind that business.
2. Your account
- You must give accurate details when you sign up and keep them up to date.
- You are responsible for keeping your login credentials secure, and for everything done under your account, including by team members you invite.
- Team member access is controlled by you. Invite only people you trust with your business data, and remove them when they leave.
- You must be at least 18 to hold an account.
3. Free tier, trials and Pro subscriptions
- Free tier. The core app is free to use. We may change what is included in the free tier over time, and will give reasonable notice of any meaningful reduction.
- Pro. Pro is a paid subscription billed through Stripe, either monthly or yearly as shown at our pricing page at the time you subscribe. Prices include VAT where applicable.
- Renewals. Subscriptions renew automatically until cancelled. You can cancel any time from Settings inside the app or portal, and you keep Pro access until the end of the period you have paid for.
- Refunds. Statutory rights apart, payments already made are non-refundable, but we are human: if something has gone wrong, talk to us and we will try to put it right.
- Price changes. If we change the Pro price we will tell you at least 30 days before it affects you, and you can cancel before the new price applies.
4. Your data is yours
- Customer lists, jobs, quotes, invoices, photos and everything else you put into the Service remain your property. We claim no ownership of it.
- You grant us only the licence we need to host, process, back up and display that data in order to run the Service for you.
- You can export your customers, jobs and invoices to CSV at any time from the web portal.
- You are the data controller for your own customers' personal data; we process it on your instructions. How we handle personal data is set out in our privacy policy.
- Deleting your account removes your tenant data as described in the account deletion page.
5. Acceptable use
Use the Service lawfully and decently. In particular, you must not:
- use it to send spam or unlawful marketing (your customers must have a lawful basis to be contacted);
- upload anything unlawful, infringing, or malicious (including malware);
- attempt to probe, breach or overload the Service, or access another tenant's data;
- resell or white-label the Service without our written agreement;
- use the Service to mislead consumers, for example with invoices for work that was never done.
We may suspend or terminate accounts that breach these rules. Where reasonable we will warn you first.
6. The customer portal and enquiry forms
The customer portal and public enquiry forms let your customers contact you and follow their jobs. Customers use those features free of charge. Information a customer submits through your enquiry link is delivered to your account, and it is your responsibility to respond to and deal fairly with your customers. We are a software provider; we are not a party to, and accept no responsibility for, the contract between you and your customer for the work itself.
7. Service availability and changes
- We aim for the Service to be available at all times but do not guarantee uninterrupted access. Maintenance, upgrades and events outside our control can cause downtime.
- We improve the Service continuously and may add, change or remove features. If we remove something material to paying subscribers, we will give reasonable notice.
- We back up data regularly, but you should keep your own copies of anything critical (CSV export makes this easy).
8. Intellectual property
We own the Service, its software, design and branding. You may not copy, modify or reverse-engineer it except where the law allows. You keep all rights in your own data and your own branding that you upload.
9. Liability
- Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited under English law.
- Subject to that, we are not liable for indirect or consequential loss, loss of profit, or loss of business arising from your use of the Service.
- Subject to that, our total liability to you in any 12-month period is limited to the amount you paid us for the Service in that period (or £100 if you are on the free tier).
- The Service supports your business admin; it is not accounting, tax or legal advice. You remain responsible for your own invoices, VAT and statutory obligations.
10. Ending the agreement
- You can stop using the Service and delete your account at any time from inside the app (Settings → Delete account) or as described on the account deletion page.
- We can suspend or terminate your account for serious or repeated breach of these terms, or if we are required to by law. If we discontinue the Service entirely we will give at least 60 days' notice and a way to export your data.
11. Changes to these terms
We may update these terms from time to time. The "last updated" date at the top always tells you when. For significant changes we will notify you in the app or by email before they take effect. Continuing to use the Service after a change takes effect means you accept the updated terms.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that consumers resident elsewhere in the UK keep the protection of their local law.
13. Contact
Questions about these terms: contact us or email hello@tradelinkers.co.uk. TradeLinkers Ltd, Sheffield, England.