Deposits, staged payments, chasing late invoices, and the ones who go quiet after the job.
5 threads
Deposit, first fix, second fix, completion. Or thirds. Or weekly. How do you split it, and does the customer ever push back on the structure? Particularly interested in how people handle the final pa…
Materials on your card for three weeks is your money funding their kitchen. What percentage are you taking up front, does it change with the size of the job, and how often does someone refuse? Also i…
Everyone has a first reminder. Fewer people have a second, a third and a point where it goes somewhere else. What does yours look like, and at what point does the tone change? And has anyone got a de…
It is in most people's terms. Almost nobody applies it. Have you ever actually invoiced for it, and what happened? Did it get you paid, get you paid faster, or get you an argument and a lost customer…
Work is done, they were happy on the day, and now the phone goes to voicemail and the emails do not land. At what point do you stop being polite? And has anyone had a customer resurface months later…